FAQs

JamAngle Data Security on Microsoft Azure

Azure Firewall: The Azure Firewall is a managed, cloud-based network security service that protects our Azure Virtual Network resources. It is a fully stateful firewall as a service with built-in high availability and unrestricted cloud scalability.

Database Encryption: Encryption is currently provided through the Azure SQL feature known as Transparent Data Encryption.

Transport Layer Security: Encryption (SSL/TLS) is enforced for all connections. This ensures that all data is encrypted “in transit” between users and our servers.

Dynamic Data Masking: Dynamic data masking limits sensitive data exposure by masking it to non-privileged users. Dynamic data masking helps prevent unauthorized access to sensitive data.

Learn how to get started HERE

Learn how to import users HERE

We address this topic in our blog post: Internal Communication Strategy

If you are considering JamAngle as your preferred platform, our blog posts provide valuable insights to kick-start your success.

You can also reach out to us HERE.

JamAngle has multiple EX polls supporting 5 Key Experience Areas. These are:

  • My Work-Life Outlook
  • My Work & Growth
  • Our Work Culture
  • Workplace Digital
  • My Physical Place of Work

You can also create your own poll to measure a custom experience.

Each poll is sent out individually to improve completion rates. Using JamAngle’s scheduler, you can set the frequency and campaign duration. Key Experience Areas can be individually assessed per department. JamAngle then collects employee feedback and provides real-time visual intelligence.

Your password can be reset by clicking on your Profile and selecting the Change Password option. If you are unable to log in, your password can be changed by clicking the Forgot Password button on the log in page.

Billing details can be updated by selecting the Billing option on the menu, then clicking the Change Billing Details button. This is only accessible to Chief Editors.

Invoices can be accessed by selecting the Billing option on the menu. This is only accessible to Chief Editors.

JamAngle is currently available in English, however, we may expand to other languages in the future.

For Editors, JamAngle is available on web. For end users, JamAngle is available on web, Android, and iOS.

Google Play and the Google Play logo are trademarks of Google LLC. Apple and Apple logo are trademarks of Apple Inc.

The mobile app help can be found within the menu on the mobile app. There are FAQs as well as a link to support.

The web app help can be found within the main menu on the left of the app. There are FAQs as well as a link to support.

You can find this in the help section of the apps, or on the contact page on the website HERE.

Support through the service desk is available Mon-Fri 8:00am – 5:00pm UTC+2 on a best-effort basis. Support feedback is provided via email.

Our full support terms can be found on our Customer Terms of Service.

You can contact us for presales questions using the form on our website HERE.

Bugs can be reported using our support form on the website HERE.

The JamAngle Pricing page can be found HERE.

You do not have to commit to any contracts when signing up with JamAngle. All plans are month to month and can be cancelled at any time.

There are no feature differences between the JamAngle plans, every plan has the same functionality. The only difference between them is that they are separated based on how many users you have on the system. Paid for plans get Priority Support whereas the free plan gets Standard Support.

  • The Comet plan allows up to 20 users.
  • The Moon plan allows up to 200 users.
  • The Planet plan allows up to 500 users.
  • The Cluster plan allows up to 2000 users.
  • The Galaxy plan allows up to 5000 users.
The Comet plan is available to use for free as long as you wish, provided you have 20 users or less.

Absolutely! You can upgrade or downgrade your plans whenever you need to. Please note that if you downgrade to a plan with less users than you have active, all users will become inactive except for the Chief Editors. This means that you will need to reactivate any users you want to have on JamAngle.

No refunds will be processed except by discretion of JamAngle.

For more information, view the full Customer Terms of Service.

Payment is currently offered through PayPal.

If you sign up on the Comet plan, you do not need to enter your credit card details on sign up. If you decide to try one of our bigger plans upfront, you will need to connect your PayPal account on sign up.

All plans are month to month and can be cancelled at any time.